STS Delivery Information For You

1. STS Delivery operating hours are Monday through Friday, 8 AM to 5 PM. Just Delivery’s receiving hours, when STS Delivery can receive shipments at its locations, are Monday through Friday, 7 AM to 3 PM.
2. Depending on the season, STS Delivery will make deliveries on Saturdays. However, STS Delivery does not commit to delivering on a Saturday in every instance.
3. STS Delivery will provide a tracking Number / Link for every delivery processed for our Customer.
4. Information available to Shipper will include when items are received by STS Delivery, when deliveries are scheduled, when deliveries occur and any exceptions for damage or customer refusal. Proof of Delivery will include items delivered, image of customer’s signature accepting merchandise and stating that no home/property damage has occurred and photo(s) of items in the customer’s home (unless customer objects to photos being taken).
5. All Inbound Freight will be inspected in accordance with Receiving Guidelines below. If there is damage to any merchandise, STS Delivery will wait for disposition from Customer prior to contacting the consignee.
6. Customers will be contacted to schedule delivery once items are received at our cross dock facility (typically within 48 hours). An automated email / SMS is placed to the customer as soon as the order is scanned into our system and available for scheduling.
7. Once scheduled, we will contact customers by an automated phone call, text message, or email 24 hours before the delivery in order to provide a three-hour window. We will try to accommodate customers’ requests on timing but there are no guarantees.
8. All customers will receive an automated call or text message 30 minutes prior to delivery.
9. For carpet deliveries, unpacking and laying down is included in the price as long as the area where the rug is being laid is clear of furniture. Two-man delivery along with removal of packaging is included. The carpet should be cut to size before arriving at STS Delivery. In the event that the room is not ready and items are required to be moved there will be an additional fee.
10. Any single piece above 300 lbs. will incur an additional charge to cover the additional labor required to install the piece into the home.
11. Upon completion of delivery or an exception due to the customer rejecting the order, email addresses provided by Shipper will be sent either a delivery confirmation or notice of an exception.
12. Upon completion of delivery, customers are sent a text message survey to review STS Delivery’s performance. The results of these surveys will be available to Shipper in real time through the shipper dashboard account.